Return Policy
Return, Refund & Cancellation Policy
First Copy Shoe Mart
Your Satisfaction Matters!
At First Copy Shoe Mart, we want every order to make you happy. If something isn't right, this policy explains how to request a return, receive an eligible refund, or cancel an order.
1. 3-Day Return Window
You can request a return within 3 days of delivery if your order qualifies under this policy.
Please inspect your order as soon as it arrives and contact us promptly if you receive a defective product or an incorrect item.
2. Free Return Pickup
For return requests approved under this policy, we arrange doorstep pickup at no return-shipping cost to you.
Free pickup is subject to service availability at your delivery address and successful verification of the return request.
3. ✅ When Can You Return?
Returns may be requested for the following eligible issues:
The item arrives damaged, torn or with a manufacturing defect.
You receive a different product, size or colour from the item confirmed in your order.
Return Condition Checklist
To help us verify your request, please ensure the item:
☑️ Is unused and in the condition in which it was delivered.
☑️ Includes the original packaging, tags, shoe box and invoice, where supplied.
☑️ Has not been worn, washed or altered by you.
☑️ Includes all supplied accessories and free gifts, where applicable.
We generally do not accept returns for a change of mind or personal colour preference. Please contact us if you have a size concern. This policy does not limit any rights or remedies available to you under applicable consumer protection law.
4. 📋 Return Process in 3 Easy Steps
Raise a Return Request
Contact us within 3 days of delivery using email or WhatsApp.
Please share:
- Your Order ID
- The reason for the return
- Clear photos or a video showing the issue
- Your bank details, if required for an approved refund
Verification by Our Team
Our team will review the details you provide. For damage or quality-related claims, we may request an unboxing video recorded continuously without cuts, where available. We will communicate if additional information is needed.
Pickup & Refund
Once your request is approved, we will coordinate the return pickup. After the product is received and checked, we will initiate any eligible refund according to the timeline below.
5. 💳 Refunds & Processing Time
Target processing time after the returned product is received and approved following inspection.
💙 Prepaid Orders
Eligible refunds will generally be sent to the original payment method. Where appropriate, we may coordinate a UPI or bank transfer with you.
💚 Cash on Delivery (COD) Orders
For approved COD refunds, we will arrange a bank transfer to the account details you provide securely during the return process.
Please note: The stated timeline refers to our refund-processing target after receipt and approval. The time taken by banks or payment providers to credit funds may vary. We may contact you if verification or additional information is required.
6. ❌ Order Cancellation
Changed your mind? You can request cancellation before your order is dispatched from our warehouse.
Log in to your account, open My Orders, select the relevant order and choose Cancel if the option is available.
Send us your Order ID and cancellation request as soon as possible.
If the order has already been dispatched, please contact our team for guidance. Any eligible refund for a cancelled order will be handled in accordance with applicable law and the relevant policy.
7. 📦 Your Responsibility
Please pack the product safely in its original box and include the relevant accessories and packaging to help prevent damage during return transit.
We recommend keeping the packaging until you are sure you wish to keep the product. Please retain your return pickup confirmation until the process is complete.
Need Support?
We're here to help make your return or refund experience simple.
📧 Email Support
firstcopyshoemart@gmail.com
📱 WhatsApp Support
+91 94576 09897
🕒 Support Hours
Monday to Saturday, 10:00 AM – 7:00 PM
First Copy Shoe Mart
Thank you for giving us the opportunity to make things right.
This policy is subject to applicable consumer protection laws.