01. 🛍️ Online Store Terms

• You must be at least 18 years old or use the website with the involvement and consent of a parent or legal guardian, as applicable.
• You must not use our products or website for any unlawful or unauthorised purpose.
• You must not upload or transmit viruses, malicious code or anything that could damage the website or affect other users.
• We may suspend access where reasonably necessary for security, fraud prevention or a breach of these Terms, subject to applicable law.

02. ⚙️ General Conditions

• We may decline or cancel an order where there is a legitimate reason, such as suspected fraud, stock unavailability, pricing errors or delivery restrictions.
• Information submitted through the website may be transmitted over networks to provide our services. Payment information is handled by the relevant payment provider using its security measures.
• You may not copy, reproduce, resell or commercially exploit any part of our website or content without our prior written permission, except where permitted by law.

03. 📌 Website Information

We aim to keep product descriptions, prices, images and availability accurate and up to date. However, occasional errors or omissions may occur.

Product images may appear slightly different depending on your screen or device. Website content is provided for general information and may be updated when necessary.

04. 💰 Prices & Service Changes

• Product prices and offers may change without prior notice.
• We may update, suspend or discontinue website features or products.
• If an order is affected by an incorrect price or product listing, we may contact you to confirm the correct details or cancel the affected order and arrange any refund due.
• Nothing in these Terms removes any rights you have under applicable consumer protection laws.

05. 👟 Products, Returns & Exchanges

• Some products may have limited availability and may be discontinued at any time.
• Please check the product description, available sizes, price and other details carefully before ordering.
• Returns, refunds and exchanges are handled according to our Return & Refund Policy.
• For a return or exchange request, contact our support team with your Order ID and a description of the issue.
• Our policies operate subject to applicable consumer rights and legal requirements.

06. 🧾 Orders, Billing & COD

• Please provide accurate contact details, delivery address and order information.
• An order confirmation does not prevent cancellation if a genuine stock, payment, pricing, delivery or fraud-related issue arises.
• Cash on Delivery (COD) may be available for eligible orders and locations.
• For COD orders requiring a ₹300 advance, the amount is adjusted against the total order value when the order is successfully delivered. The remaining balance is payable at delivery.
• If an order is cancelled or cannot be delivered, any advance will be handled according to the applicable cancellation terms and law. Any deduction must be consistent with the disclosed policy and applicable consumer rights.
• Please remain reachable for delivery coordination. Repeated unsuccessful delivery attempts may result in cancellation or restrictions on future COD orders where appropriate.

07. 🔗 Third-Party Links & Tools

Our website may include links to third-party websites or services. These are provided for convenience. We do not control third-party websites and are not responsible for their content, policies or availability. Please review their terms and privacy policies before using them.

08. 💬 Reviews, Comments & Feedback

• You are responsible for the reviews, comments and feedback you submit.
• Do not post unlawful, misleading, abusive, defamatory or infringing content, or disclose another person's private information without permission.
• By submitting feedback, you allow us to use it to improve or promote our services, subject to applicable law and our Privacy Policy.
• We may moderate or remove content that violates these Terms or applicable law.

09. 🔐 Personal Information

Your use of the website and submission of personal information are governed by our Privacy Policy. We handle personal information in accordance with applicable privacy and data protection laws.

10. 🛠️ Errors & Omissions

If we identify an error in a product description, price, offer or availability, we may correct it and contact affected customers. Where an order cannot be fulfilled as agreed, we may cancel it and provide any refund due in accordance with applicable law and our published policies.

11. 🚫 Prohibited Uses

You must not use the website to:

• Engage in unlawful or fraudulent activities.
• Violate the intellectual property or other legal rights of others.
• Harass, threaten, impersonate or abuse another person.
• Send spam, malicious code or harmful material.
• Collect or misuse other users' personal information without authorisation.
• Interfere with website security, operation or availability.

We may restrict access where reasonably necessary to address misuse, subject to applicable law.

12. ⚖️ Disclaimer & Liability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access or that every feature will always be error-free.

To the extent permitted by applicable law, First Copy Shoe Mart excludes liability for losses arising from circumstances beyond its reasonable control or misuse of the website. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights.

13. 🤝 Indemnification

You may be responsible, to the extent permitted by law, for losses or claims directly resulting from your unlawful use of the website or your material breach of these Terms.

14. 🇮🇳 Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute will be handled by a court of competent jurisdiction, subject to applicable law and any mandatory consumer dispute resolution rights. The appropriate territorial jurisdiction will be determined under applicable law.

15. ⛔ Termination

These Terms remain in effect while you use our website or services. We may suspend or terminate access where justified by a breach, security concern or other lawful reason. Any rights or obligations that by their nature continue after termination will remain effective as required by law.

16. 🔄 Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes take effect indicates acceptance where legally applicable.